Delete your account

1. Open Village and sign in.
2. Go to the Profile tab.
3. Tap Delete account.
4. Confirm when prompted.

If you can no longer access your account, email us from the address you signed up with at hello@getvillageapp.co.uk and we'll delete your account and data for you. We'll only ever action this after confirming you own the account.

Deletion takes effect immediately: you're signed out, sign-in is disabled, and your push notifications stop right away. Your account is then permanently erased 14 days later. The 14-day window is a safety net in case you change your mind or the request wasn't you — to cancel during that time, email hello@getvillageapp.co.uk. After 14 days it cannot be undone.

Permanently removed with your account:

• Your profile, name, alias and contact details
• Your children's profiles
• Your saved places, connections and circle memberships
• Your devices and notification preferences
• Photos you uploaded

A few things are shared with other people, so we can't simply erase them without harming others' records. These are kept but permanently detached from you and shown as “Deleted user”, with no way to trace them back:

• Messages you sent in conversations with other parents
• Events other people attended or are still planning around
• Venue information and corrections you contributed to the shared map
• Any safety reports, which we're required to retain

If you have a question about any of this, email hello@getvillageapp.co.uk.